Complaints Policy2018-09-03T16:07:25+00:00

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times when our customers are not completely satisfied.

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The Which? Trusted Traders is an endorsement scheme that recognises trustworthy traders. We are constantly monitored and assessed by UK’s largest independent consumer body to ensure we consistently adhere to high standards.

Complaints Procedure

To ensure we are able to put things right as soon as we can, please read our complaints procedure and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0113 2641167 , or write to us at Danby Interiors, 862-864 York Road, Leeds, LS14 6DX or email us at hello@danbyinteriors.co.uk and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Alternate Complaints Procedure

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.

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CONTACT DETAILS

Tel: 0113 264 1167
Email: hello@danbyinteriors.co.uk
Web: www.danbyinteriors.co.uk

Danby Interiors
862-864 York Road
Leeds
West Yorkshire
LS14 6DX

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What We Do

We design & install kitchens, bedrooms and studies, tailored to your needs and built to last.

Opening Hours

Monday – Friday
9:30am to 5:30pm
Saturday
10:00am to 4:00pm
Extended opening hours available by appointment.

Tel: 0113 2641167

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